Audit Terms

This is a binding agreement between you and Atlas Systems. By checking the “I agree to the Atlas Audit Terms” box in Stripe Checkout and completing payment for the Atlas Audit, you (the “Customer”) and the Provider (defined below) agree to the terms set forth below.

If you do not agree to these terms, do not complete the purchase.

1. Parties and identity

The Provider is Anthony Ciancio, an individual residing in Florida, operating as a sole proprietorship under the trade name “Atlas Systems” (the “Provider”). The Provider intends to form a Florida limited liability company under the name “Atlas Systems LLC” (the “Successor Entity”) at a future date.

By purchasing the Audit, Customer consents in advance to the full assignment of this Agreement to the Successor Entity upon delivery of written notice. The advance-consent provision and the Provider's continuity representations are set forth in full in Section 18 of the Master Services Agreement at /msa.

2. The Audit deliverable

The Atlas Audit is a comprehensive diagnostic of Customer's lead pipeline. Customer receives:

(a) An audit document — approximately 12 pages, delivered as PDF, covering:

• Executive summary with overall weighted score and three headline gaps
• Findability assessment (Google Business Profile, reviews, citations)
• First Impression assessment (mobile performance, visual credibility)
• Conversion Mechanics assessment (CTAs, forms, trust signals)
• Lead Response assessment (mystery shop results, response time)
• Competitive Position (vs. three identified competitors)
• Paid Presence assessment (Google Ads, Meta Ads, Local Services Ads)
• Prioritized roadmap (Tier 1 / Tier 2 / Tier 3 fixes)
• Methodology and data sources

(b) A 30-minute video review call to discuss findings, scheduled at Customer's convenience.

(c) Three follow-up email touches at approximately Day 3, Day 7, and Day 12 post-delivery. Customer may opt out of follow-ups by emailing the Provider.

The Audit reflects externally observable data at a point in time. It does not include implementation of any roadmap item, audit of Customer's internal sales process, technical code review of Customer's website, or compliance review.

3. Pricing

Price: USD $799.00, one-time, paid via Stripe at the time of purchase.

14-day credit toward Frame or Axis Setup Fees. If Customer signs a Frame or Axis Statement of Work with the Provider within fourteen (14) days of Audit delivery, 100% of the $799 Audit Fee credits to the Setup Fee of that Statement of Work.

The credit:

• Applies once and may not be split, partially redeemed, or stacked with any other discount
• Applies only to the Setup Fee, not to any Monthly Retainer
• Is non-transferable to other entities, persons, or future engagements
• May not be claimed for cash refund

The 14-day window starts on the Audit delivery date (the date the Audit PDF is sent to Customer by email). After Day 14, the credit expires.

The Provider may retire or modify the credit feature for new audit purchasers in the future. Such modifications do not affect any audit purchased before the modification's effective date.

4. Timeline

If Customer takes longer than seven (7) days to return the intake response, the Provider's 5-business-day delivery clock shifts forward day-for-day.

5. Intake information

Upon payment clearance, the Provider will email Customer requesting two pieces of information:

1. Customer's top 3 services for which Customer most wants leads
2. Customer's specific service area (cities, zip codes, or regions)

Customer agrees to provide accurate intake information and to designate a contact who can attend the 30-minute review call.

6. Mystery shop — permission granted at purchase

The Audit measures Customer's lead-response performance, which requires the Provider to test Customer's contact channels from a lead's perspective.

By purchasing the Audit, Customer grants the Provider permission to:

(a) Submit a test inquiry through Customer's contact form. The submission will use the name “Test Lead — Atlas Audit” so Customer's team can identify the inquiry as a test rather than a real lead. The phone number and email used will belong to the Provider.

(b) Place a test phone call to Customer's primary business phone number. If voicemail is reached, the Provider will leave a message identifying the call as an audit test and instructing no callback is needed.

(c) Submit a test message via Customer's Google Business Profile, Meta business page, or other public messaging channels where applicable to Customer's vertical, using the same Test Lead identifier.

Customer may revoke mystery shop permission by emailing the Provider at [email protected] before the Provider has begun audit work. Once audit work has begun (i.e., the test inquiries have been submitted), revocation does not invalidate data already gathered. If Customer revokes before work begins, Customer may, at the Provider's discretion, receive a partial Audit excluding the Lead Response section, or a full refund per Section 7.

7. Refunds

The Provider's full refund policy is published at /refund-policy and is binding on this purchase. Audit-specific summary:

• Within 7 days of payment, before audit work has started: Audit Fee fully refundable on written request to [email protected].
• After audit work has started: Audit Fee non-refundable. Customer retains the Audit deliverable.
• Provider is unable to complete the Audit: Audit Fee fully refundable; the Provider notifies Customer in writing.

“Audit work started” means any of: Customer's intake response received and acknowledged by the Provider; mystery shop test inquiries submitted; data gathering begun (Lighthouse, Google Places API, competitor lookup); any portion of the Audit deliverable drafted.

Chargeback restriction. Customer agrees that before initiating any chargeback or payment dispute through Stripe, Customer's bank, or any payment processor, Customer will first contact the Provider in writing at [email protected] to seek resolution. Initiating a chargeback in violation of this provision constitutes a material breach of this Agreement.

8. Master Services Agreement (incorporated by reference)

Customer's purchase of the Audit constitutes acceptance of the Atlas Systems Master Services Agreement (“MSA”) published at /msa. The MSA governs:

• Confidentiality and data protection (MSA Sections 11 and 12)
• Intellectual property and asset ownership (MSA Section 9)
• Limitation of liability and warranty disclaimers (MSA Sections 13 and 14)
• Governing law (Florida) and dispute resolution (MSA Section 21)
• Entity transfer to Atlas Systems LLC (MSA Section 18)
• General provisions (MSA Section 22)

Order of precedence. In the event of conflict between these Audit Terms and the MSA, these Audit Terms control for Audit-specific matters (scope, deliverable, pricing, credit window, mystery shop, refund). The MSA controls for general legal terms (liability, indemnification, dispute resolution, IP, data protection).

9. Audit honesty principle

The Provider's audit methodology requires that recommendations reflect Customer's actual lead-pipeline gaps, not the Provider's commercial interests. If the Audit identifies that Customer's gaps cannot be addressed by Atlas Services (Frame, Axis, or Crown), the Audit will say so and recommend external resources or alternative paths.

The Provider's compensation for this Audit is not contingent on Customer purchasing any subsequent Atlas Service.

10. Use of the Audit deliverable

Upon delivery and full payment, Customer owns the Audit deliverable as Customer Material under Section 9.1 of the MSA. Customer may:

• Use the Audit internally for Customer's business decisions
• Share the Audit with Customer's team, advisors, accountants, attorneys, or alternative service providers
• Reference the Audit's findings publicly (with attribution to “Atlas Systems”)

Customer may not:

• Sell, license, or sublicense the Audit deliverable to third parties for commercial gain
• Reproduce the Provider's underlying scoring rubrics, methodologies, frameworks, or templates for commercial use (those remain Provider intellectual property under Section 9.2 of the MSA)
• Misrepresent the Audit's findings or use the Provider's name or branding in connection with services not provided by the Provider

11. Acceptance

By checking the “I agree to the Atlas Audit Terms” box in Stripe Checkout and completing payment, Customer:

(a) Acknowledges having had the opportunity to read and understand these Audit Terms, the Master Services Agreement, and the Refund Policy;

(b) Confirms that the individual completing the purchase has authority to bind Customer's business to this Agreement;

(c) Agrees to all terms set forth herein and incorporated by reference;

(d) Agrees that the electronic acceptance is legally equivalent to a written signature under the federal E-Sign Act and the Florida Uniform Electronic Transaction Act.

The acceptance is recorded by Stripe with timestamp, IP address, and email address. Customer may request a copy of the acceptance record by emailing [email protected].

12. Modifications to these terms

The Provider may update these Audit Terms from time to time. The version of the Audit Terms in effect at the time of Customer's purchase governs that purchase. Future purchases are governed by the then-current version. Customer is encouraged to retain a copy of these terms at the time of purchase.

13. Contact

Questions, refund requests, mystery shop permission revocation, or general communications:

Email: [email protected]
Web: https://systems-atlas.com